The VIN is indicated in section E of your vehicle registration. It begins with the letters VF or UU and consists of 17 characters.

If the search by VIN is not possible, we will need the serial number of your radio.

All customer requests are processed without exception. If our message does not appear in your inbox, please check your spam.

For Gmail users, check the “Promotions” and “Social Networks” tabs, our message may be automatically forwarded there.

The operations to be carried out may vary according to the brand of the device but they remain relatively simple. You just have to enter the 4 or 5 digits of your code in their order of appearance by typing them on the keyboard of your radio.

Once again, everything is explained in detail on the pages of each brand.

You must check this option before validating your cart. It appears under the heading “1h emergency” and the code will be sent to you by SMS.

Please note that emergency code deliveries are only possible between 8am and 8pm (French time).

It may happen that the code we sent you is rejected. This does not mean that the code is incorrect.

A typing error in the serial number indicated on the order, a wrong date, a wrong manipulation etc. can make the code sent not be accepted.

In this case, please contact our customer service and they will guide you in solving your problem. You may be asked to provide proof such as a photo of the label on your car radio or a video.